Frequently Asked Questions

Frequently Asked Questions2016-10-20T17:58:35+00:00

 

What are your office locations? What time do you see patients?2018-07-05T18:18:48+00:00

We see patients in any of the 6 locations from 8:00a.m.- 4:00p.m.

Greensburg:
1275 South Main Street
Suite 103
Greensburg, PA 15601

Pleasant Hills:
491 East Bruceton St
Suite 101
Pittsburgh, PA 15236

Mt. Pleasant:
220 Bessemer Road
Suite 203
Mt Pleasant, PA 15666

Indiana:
835 Hospital Way
Indiana, PA 15701

South Hills Surgery Center:
6161 Clairton Road
West Mifflin, PA 15122

Aestique Surgery Center:
1 Aesthetic Way
Greensburg, PA 15601

Can I be seen at any of the locations?2015-06-18T16:09:06+00:00

Patients are encouraged to continue care at the same location during their care, but if it is more convenient for the patient to move to a different location, that is fine but may be seen by a different provider.

Can I have my co-payment billed to me?2015-06-18T16:07:31+00:00

Copayment is due at the time of service.

Will I need to fill out paperwork at every appointment?2016-10-20T17:59:31+00:00

You will need to fill out a new patient packet for your first appointment only. However, you may be asked to update information at subsequent appointments or complete progress questionnaires.

What should I bring to my first appointment?2015-06-18T16:06:36+00:00

For your first appointment, you will need to bring:

  • Your completed New Patient Packet
  • Up-to-date insurance information
  • A list of all medicines you take
  • X-rays, MRIs, or any reports pertinent to your condition (if available)
  • Any assistive devices you use, such as walkers, canes, splints
  • Your referral for therapy, if referred by a doctor
  • Information regarding prior therapy treatments, including the number of session and dates (if available)
  • A list of questions or concerns to discuss with your therapist
  • Your completed medical history form
Will I see my physician at every appointment?2015-06-18T16:06:12+00:00

At DNA Health Systems, we implement a team approach to patient care. During your initial consult, you will see one of our Physicians Assistants or Nurse Practitioner. However, at subsequent appointments you may be seen by a physician, physician assistant, or a nurse practitioner based on your plan of care which is evaluated after every visit. Traditionally, the Physician is doing all of the interventional treatments while the PA/NP evaluates new patients and follow up appointments.

What is the cancellation policy if I’m late or miss an appointment?2015-06-18T16:05:32+00:00

To provide the best care for our patients, we ask that you please provide 24 hour notice upon cancellation. If you will be late for an appointment, please call the office. Schedule permitting, you may be asked to wait or reschedule to a later appointment. Please note that late cancellations and/or no shows are subject to a fee.

Can I get the new patient paperwork online?2016-10-20T17:59:31+00:00

Yes, we have all our patient paperwork on our website.

Why can’t I come in for just an injection, why do I need an appointment?2015-06-18T16:04:50+00:00

Most insurances, request that you have a follow up after every injection. This will ensure we can obtain proper insurance authorization. Without this appointment, you may be responsible for the payment in full. Also, if the previous injection did not work, we may want to try something different to maximize pain relief.

Is my insurance accepted?2016-10-20T17:59:31+00:00

Although insurance verifications are routinely done, it is ultimately the patient’s responsibility to check with their insurance to verify coverage. You may also view the list of accepted insurance carriers here. The most common are, but not limited to:

  • BC/BS (PPO Blue, Freedom Blue, Security Blue, Keystone Blue, BCBS of “a state”, BCBS Federal, Anthem BCBS, Independence BCBS, Community Blue)
  • Medicare
  • UPMC (UPMC  Health Plan, UPMC For Life, UPMC For You)
  • United (United Healthcare, United Community Plan)
  • Health America
  • Aetna (Aetna Health Plan, Aetna Medicare)
  • Cigna
  • Gateway (Gateway Health Plan, Gateway Medicare Assured)
  • Worker’s Comp
  • Auto Accident

***Advantra (NOT Coventry Cares through HA/Advantra-that is the Medicaid plan and we do not accept)

How long does it take to get an authorization from my insurance for an injection?2015-06-18T16:03:59+00:00

It can take up to 7 business days.

Why do I feel better when I use ice?2015-06-18T16:03:34+00:00

Ice is a natural pain reliever because it slows nerve conduction and numbs the tissues. In this way, it prevents the pain information from reaching the brain. Ice also slows the inflammatory response to injury by decreasing swelling. Ice tends to be more helpful for acute injuries and pain although it can also help with chronic pain.

Why do I feel better when I use heat?2015-06-18T16:03:12+00:00

Heat can be very helpful for chronic pain for two major reasons. One, it causes increased blood flow to tissues. This allows more oxygen to reach the tissues and also flushes out toxins. Two, it allows muscles and ligaments to stretch more easily which will help alleviate painful spasms.

What do I need to do to prepare for a procedure or injection?2015-06-18T16:02:52+00:00

Please click here to view our pre- and post-procedure instructions. Instructions will also be given to the patient upon scheduling the procedure in the office or over the phone.

Do I need to stop taking my usual medications?2015-06-18T16:02:29+00:00

Regular medications may be taken on a normal schedule prior to a procedure. If you are on any blood thinners, the physician will give you the appropriate instructions on when or if to stop.

How much time do I need to recover?2015-06-18T16:02:07+00:00

Every patient and procedure is different. For many, you may continue your normal routine the day after the procedure.

Do I need someone to drive me or can I drive myself home?2015-06-18T16:01:49+00:00

You must bring a driver to your procedure appointment.

Can someone come in the room with me for the procedure?2015-06-18T16:01:27+00:00

Unfortunately, no. We use x-ray in the room and we cannot expose anyone else to the radiation.

Can you explain the procedure to me?2016-10-20T17:59:31+00:00

Please refer to the informative videos we have on the website. They will give you a clearer understanding of what will be done during the procedure.

What restrictions do I have after the procedure?2015-06-18T16:00:42+00:00

Please refer to the discharge instructions on our website.

How many office visits will I need after my procedure?2015-06-18T16:00:22+00:00

Every patient will have at least one follow up after the procedure. It will then be decided on a patient by patient basis.

How long does it take to obtain an authorization from my insurance for a surgical procedure? (Ex. Stimulator trial or permanent stimulator placement. Discogram, Pain pump implant)2015-06-18T16:00:03+00:00

It can take up to 20 business days.

When will the Surgery Center/Hospital call me?2015-06-18T15:59:42+00:00

Nursing will call you the day before with your instructions and arrival time.

What surgical centers do we go to?2015-06-18T15:59:18+00:00
When do I start taking my antibiotic?2015-06-18T15:58:55+00:00

The day after the procedure.

I have been told certain injections can help my pain. What are they?2015-06-18T15:58:36+00:00

Pain management specialists use injections to quickly alleviate multiple types of pain. The most common type is the epidural injection, for back or neck pain, but many other types are available to ease the pain. The injections consist of local anesthetic, with or without a steroid. The local anesthetic provides immediate pain relief by blocking the nerves that carry the pain signal and the steroid decreases inflammation and helps the tissues to heal. The injected steroid is much more effective than a steroid pill because it is placed directly onto the inflamed tissues. Also, because it doesn’t have to be absorbed into the bloodstream to get to the site of pain, the risk of side effects is much less.

What can you do for cancer pain?2016-10-20T17:59:31+00:00

Some cancer patients are candidates for morphine pumps. These pumps are implanted in the abdomen and deliver very small doses of morphine into the spinal fluid. This gives the patient the best pain control without feeling sedated and able to avoid taking multiple pain medications by mouth.

What is a Spinal Cord Stimulator?2016-10-20T17:59:31+00:00

A spinal cord stimulator (SCS) is very helpful in controlling nerve pain. It is most commonly used for low back pain, or pain in the arms or legs. The pain sensation is replaced by an electric massage sensation. A patient will go through a trial first to ensure the stimulator will work for you before permanently implanting.